Redundant High Availability and Management Features

ESS Hosted and On-Demand product offerings that cannot be easily or financially reproduced by self-hosted customers:

100% Internet Connectivity SLA featuring triple redundancy by three Tier-I Internet Service Providers.
Transparent hot failover redundant hardware connectivity to multiple Internet Service Providers.
A two level Firewall security system featuring Stateful Packet Inspection Firewall systems and a 2nd security level utilizing Proxy Firewall systems.
A two level Intrusion detection and prevention system.
Fully redundant transparent hot failover Firewall & Intrusion detection hardware systems.
Fully redundant UPS/Generator systems and fuel facilities for perpetual power availability during a complete and sustained power blackout.
Backup hot standby Application Server redundancy with 5 minute or less recovery time.
Fully redundant Database Server Cluster with transparent real time hot failover.
IBM Enterprise data backup solution with ISO 9001:2000 certified and audited backup procedures with 30 – 90 day offsite archiving.
Release upgrades utilizing a 100% parallel system process were the new release is brought up in parallel to the production instance for testing and validation and then a convenient cutover date is scheduled during off hours transparent to the system users.
Complete emergency disaster IT systems site relocation in 4 - 12 hours.
24/7 system health monitoring and management of system up time along with maintenance of peak system performance.