Join the ECN Community for 24/7 Support!

There's a new community of environmental, health & safety and crisis professionals growing online. Its members are becoming more empowered, savvy and knowledgeable about everything IHS. Experienced users of IHS software are meeting online to share their knowledge, techniques, resources and experience to leverage their investment. Where are they meeting? At the new and improved EHS Customer Network (ECN).

You can join this community of EH&S and Crisis professionals – and it's free. Creating your own profile on the ECN will make your support experience faster, easier and save you time and money!

You'll have 24/7 access to:

• New releases and product updates to all modules for which you have current maintenance support.
• Valuable access to advance information before it goes public.
• Advanced, real-time notifications through our RSS Feed option for updates when they are posted.
• FAQ's on all products covering top known issues and resolutions.
• Insightful forums moderated by experienced key product managers with input from industry professionals around the world.
• Training calendars from around the country and those that are web based – secure, easy shopping cart allows online registration.
• Member's address book of ALL IHS users registered on the ECN.
• Direct feedback from IHS management, team members and/or partners.

What could be faster?

Manage your Profile, such as your email address, password, and personal address. Once you are logged in, all registration forms will automatically fill in your information during the registration, support ticket or checkout process, making your support experience faster and more accurate. And, no more worries about misspellings in your name or address! Plus, get first notice of product updates via the RSS Feed button - one click gets you first in line.

What could be easier?

Log in anytime, anywhere to get the information you need. From announcements to user's manuals, you have instant access to product information, white papers, updates, defects, enhancements, and more – all without sitting on hold while listening to Michael Bolton sing How Am I Supposed To Live Without You? You'll have the information you want when you want it – saving you time, money and frustration.

If you can't find the information you need online, then world-class service is just a call or email away to our experienced, knowledgeable support team. During heavy volume call times, we guarantee your support call back is within 30 minutes of leaving a message.

"Absolutely fantastic service! Thank you so much" is what Lee Medley of the Kansas University Medical Center sent us in a recent email about her experience with IHS Support.

What more could you ask for?

The power to get in, get informed and get on with your daily business – that's working smarter. That's productivity. Plus, in the near future, IHS will be adding more features and functions:

• Online product knowledge bases to be available to all ECN users.
• Your company's support ticket history online so you'll have 360° view into your company's requests for support. Your Profile will keep track of your support, from past requests to current open tickets.
• New forum and focus groups created for new products and interests.

The ECN is a powerful improved tool you'll want your entire team to start using immediately. Join the special product focus groups, post to the forums and share your experience with others within this online community.