Proven Customer Satisfaction
Year after year, IHS has successfully met and exceeded our clients' expectations. As part of our Microsoft Gold Certification, IHS clients are surveyed regularly by TNS Prognostics, an independent third party. Our 2006 results show that we have earned an extraordinary 92% customer satisfaction rating. Here's what a few of our clients say about:
Assuring Compliance
"The Essential Suite® products, all the different modules that we use right now, have been extremely beneficial in helping us move ahead in compliance assurance."
- Patricia Johnston, Manager, E&S Planning and Development, Sunoco
"We have had Training Management Software for 3 years. Since the inception of ISO9000, this software has made a huge impact on addressing the standard training recordkeeping & requirements." - Connie Holzberger, Quality Manager, Trace-A-Matic Corporation
"For the first time since I have been in the training business, my records are 100% compliant with ALL requirements."
- Ken Sisco Quality ISO Training Coordinator, The Dow Chemical Company
"Compliance Suite® is the only SARA software I've seen that I would recommend."
- John M. Harr, President, Controlled Risk International
Beyond Compliance
"I don't know about the rest of you guys but environmental has never had the same stature as the engineers or the operators. Having this system, and actually seeing the number of tasks, the number of issues that the environmental staff of the operating projects are responsible for and bringing that to senior management's attention has really elevated those positions at the projects. It's also elevated our stature with the corporate structure of the power grid. We are now looked at as being an active player in almost every decision making process that we undergo."
- John Kahabka, Supervisor, Environmental Programs, New York Power Authority
"Initially, Essential Air was viewed as a tool that would assist in compliance with air permits and ordinances only within the United States. However, it may increase in significance outside of the United States, with the greenhouse gas emission targets that are included in the Kyoto Protocol."
- David Crisman, EH&S Manager, H. B. Fuller
"The pre-loaded reports are super! Already I have found some interesting trends that I never would have found and just with the push of a few buttons."
- John Hussmann, Safety and Health Manager, Sumitomo Sitix Silicon, Inc.
"Without the components of an effective risk management program, we might not have been aware of the hazards presented by the use of Chlorine gas at the treatment plant."
- David Hodgeboom, Environmental Compliance Manager, U.S. Army's Fort Lewis in Washington
"Pantex has accomplished this critical national security mission with the highest levels of safety and security to protect the health and safety of workers, neighbors, and the environment," during a large-scale exercise using EIS [now Essential Suite].
- U.S. Department of Energy
Doing IT Right
"The planning process leading up to TOPOFF really showed the strength of the ESS software. It gives you a way to organize and provide information to everyone from our EOC volunteers to the federal government as soon as they ask for it."
- Cliff Jones, Fire Chief, Tempe Fire Department
"Our TOPOFF evaluator was surprised and pleased by the ESS software's ease of use. With little hands on training, our staff was quickly oriented to the software and able to use it comfortably within a matter of minutes. That means a lot when lives are at stake."
- Sheri Gibbons, Emergency Management Coordinator, Gilbert Fire Department
"The Essential Chemical Inventory module is by far the most robust chemical data management program we found in the marketplace. It's scalable and easy to upgrade. The simplicity of the user interface and the modularity of ESS' overall offering creates an integrated system that works for everybody -the users, the I.T. department, and me."
- Jeff Nobles, Delta's EMIS Project Manager, Delta Air Lines
"I use [Compliance Suite Refrigerant software] to track all the work we do. The past history portion of it has turned out to be quite an asset. In money and time, information in the right people's hands is priceless."
- Dean Cornell, Refrigerant Foreman, Northern Illinois University
"With Incident Master, we can track a lot of different resources and communications at once. It was the only software I could find that met our requirements for both planning and real-time response."
- Brian Law, Emergency Services Coordinator, Davis County Sheriff's Office, Farmington, Utah
"We have a good history with ESS software. The company gets the job done and makes great software."
-Putnam Reiter, Information Technology Officer, Oklahoma Department of Civil Emergency Management, Oklahoma City
"If in my battles as the safety manager I was told I had to give up all but one of the tools in my arsenal - your product would be the last I would surrender."
- Kevin Fowler, Manager of Safety Services, Dakota Electric Association
"My congratulations for a job well done. It's nice to deal with professionals that solicit input from their customers and provide continuous improvement to their product based on those customers needs and input."
- Phil Foster, Quality/Training Specialist, Raytheon Aerospace
Intelligent Risk Management
"The ability to tie the databases of Training Management Software and Safety Management Software together is very useful and the OSHA reports are great - as are all of the reports that both programs issue."
- Anita J. Hall, Safety Manager, General Mills, Inc.
"Our policy is to encourage cross-boundary planning, training, exercises and response; and [your Crisis Management software] is the only system that ties together all of the information sources, along with maps, models and communications that people need to make informed decisions,"
- John C. Gray, Lt. Col., Air Reserve, Assistant to the Division Chief of Civil, Military and Emergency Planning (CMEP), Department of the Army, International Affairs
Proof Positive ROI
"We estimate that we've achieved an overall 50% savings in the time required to prepare our monthly environment and safety report to management, thanks to ESS."
- Leslie Hyde, Vice President of Safety and Environmental Affairs, Koppers Inc
"What a difference ESS software has made! During the first year following the system's implementation, workers' compensation costs decreased by almost 59 percent and injuries dropped by 64 percent."
- Jenni Day, Safety Manager, Cardinal Glass Industries
"[Essential Suite] saves a lot of time because if you're trying to manually move 600 points of data a day and having to do that from a manual process – well, we ended up saving money and time! And that paid off."
- Stephanie Sparkman, Environmental Supervisor, Tennessee Operations, Alcoa Inc
"ESS' Compliance Suite is a tool that will help us continue to increase our savings and reduce injuries now that we're able to track our accidents, injuries and claims more effectively"
- Kim White, Claims Adjustor, Sumner County
"After evaluating several MSDS software packages, I chose MSDS Management Software. The ability to easily scan and retrieve MSDS's, in addition to accessing MSDS information has proven to be a valuable and time-saving feature."
- Doug Hooper, Sr., Safety Supervisor, Luminescent Systems Inc.
"Before using Right-To-Know Management Software, producing my EPA SARA Tier reports would take over 200 hours manually. Now, once I import the data, it takes just a few mouse clicks!"
- Galen Becker, Environmental Safety Engineer, EDO Marine & Aircraft Systems
"Five minutes later, we were holding a print-out of a map with the projected chemical plume, which helped the incident commander make decisions about who should be evacuated...In the end, through the use of EIS and ALOHA [now Essential Suite], we were able to more effectively protect people, which was one of the reasons we originally implemented the system."
- Warren Campbell, Director of the Dorchester County Office of Emergency Services
Work Life Made Easier
"Alcoa has maintained its ISO 14001 certification for years but now, with Essential Suite, we can do it more easily and effectively. ESS' software reduces risks by assuring task completion and managing auditor turnover while also saving time by minimizing paper processes and facilitating third-party inspections. Its implementation is another big step forward for our EH&S sustainability program."
- Stephanie Sparkman, Environmental Supervisor, Tennessee Operations, Alcoa Inc
"There are many thousands of data entries and now we can extrapolate results almost instantly. We're getting reports that show us where our trends are, where our accidents are happening and why. Thanks to the ESS system, we're getting a much better view of the cause and types of injuries that our agency is experiencing so we can take steps to reduce them."
- Caroline Deaderick, Safety & Occupational Health Manager, U.S. Forest Service
"From a training software standpoint, very few companies I have been involved with have had adequate methods of tracking safety and training documentation of histories and costs. Compliance Suite helps you determine your future training needs and the expenses required to meet your safety and training program processes corporate-wide."
-George Buchanan, Human Resource Director, Nueske's Applewood Smoked Meats
"Hensel Phelps has a minimum of 200+ projects under construction throughout the United States and international locations at any one time. The Compliance Suite software package has enabled us to reduce a four-person staff to one person. This allowed us to utilize the staff in other areas. I cannot begin to stress the time and money this has saved us to date, and will continue to save us in the future."
-Trudy Miller, Safety & Health Administrator, Hensel Phelps Construction Co.
"Audit Management Software has greatly simplified our regular audit process. Not only is all of our information in one central database, but it allows me to easily assign employees to different aspects of the audit and conveniently e-mail audit information."
- Dean Malagrida, Environmental Engineer, Organichem
"I found both Training Management Software and Safety Management Software easy to learn. It has been nice to find programs that I can log into and go to work without much instruction."
- Paul McKeithan, Director Of Safety & Training, Ted Davis Manufacturing
"We also used VOIS [from ESS] to track road closures and damage, and monitored evacuations, during the severe weather caused by Hurricane Bertha, which struck the State earlier in the hurricane season. However, between emergencies, we do use the system on a daily basis to track incidents and construction projects on a statewide basis,"
- Tammy Thomas, Emergency Operations Center (EOC) Supervisor, Virginia Department of Transportation
