Customer Support Representative – Tier II Technical

Location: Tempe, AZ

ESS is the leading provider of Environmental, Health & Safety (EH&S) and Crisis Management sustainability software for Governance, Risk and Compliance. The company has provided global and local software solutions for thousands of businesses, government agencies and other organizations worldwide. We consistently seek talented and innovative individuals to join our world-class team and change your world. ESS is headquartered in Tempe, Ariz., with U.S. offices in Denver, Houston and Washington and international offices in Beijing and Calgary, Alberta.

At ESS, we believe our employees are the foundation of our company and the reason we've achieved tremendous growth and success. We offer a rewarding team environment, competitive salary, comprehensive benefits package, and the opportunity for growth and advancement.

What we are looking for in this outstanding opportunity:

A Customer Support Representative – Technical Support Tier II to work in our Tempe, AZ headquarters. No relocation assistance will be available for this opening.

The Tier II Technical Support position provides advanced technical support to customers for a group of assigned applications or modules within ESS products. This position is responsible for assessing and documenting issues received from the Tier II Technical queue and is responsible for resolving them. The position will be a technical expert for the assigned application(s) or modules of product. The person fulfilling this role will be responsible for following internal processes, enhancing people skills and delivering the highest quality of technical support to partners and customers. We are looking for motivated, quick learners, who have excellent problem solving skills and high attention to detail to compliment our current team of professionals. Come see why we’ve been awarded the 2008 "The AZ Fast 15 Award" from the Arizona Business Magazine.

Requirements

• A strong professional and highly organized candidate will have a minimum of three years in a technical or software support role
• BS/BA Degree in Information Technology or related degree. Combinations of equivalent years of work experience and formal education will be considered.
• Proven ability to delight the customers, exceeding their expectations through service and solutions.
• A minimum of at least one year of working experience in MS Access, MS SQL Sever 2000\2005, Oracle
• Recognized as an exceptional team member
• Must posses a working knowledge of Network Administration, troubleshooting skills and knowledge of Microsoft Products
• Working knowledge of a ticket tracking and knowledge base software

Desired/Preferred Skills:

• A degreed professional with experience in Chemical or Environmental Engineering
• Exposure to C#.NET programming language and XML
• Supporting web based applications, using IIS
• Awareness of OSHA and EPA regulations as they relate to GRC

This position may at times require more than 40 hours per week.

We recruit quality and retain talent. We offer competitive compensation and excellent benefits, including medical, dental and life insurance, and a 401(k) plan, a casual work environment, paid vacation/sick/holiday/personal leave, career development and training opportunities. All offers of employment are contingent upon the ability to pass a thorough background investigation. A failure to meet this requirement may result in withdrawal of employment offer or other employment action.

ESS is an Equal Opportunity Employer.

Please include in your submittal your resume, compensation goals and availability.